fbajia Responsible
Gaming Commitment
At fbajia, we believe that gambling should always be an enjoyable, controlled form of entertainment — never a source of financial stress or personal harm. This page sets out everything you need to know about the tools, limits, and support resources available to every player on our platform in Bangladesh.
Our Commitment to Safe Play
fbajia is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. We recognise that while the vast majority of players enjoy casino games and sports betting as a leisure activity without any negative consequences, a minority of individuals may develop patterns of play that cause financial or personal harm. It is our responsibility — and our genuine commitment — to identify those situations early and respond with care.
Responsible gaming is not simply a regulatory checkbox for fbajia. It is a core part of how we operate. Our platform is designed with a suite of practical player-protection tools that put you in control of your own gaming activity at all times. Every feature described on this page is available free of charge to all registered fbajia players and can be activated instantly through your account settings or by contacting our support team.
We work in accordance with internationally recognised responsible gambling standards, including the principles set out by GamCare and the Responsible Gambling Council. Our support team is trained to identify and sensitively respond to signs of problem gambling, and we partner with independent counselling and support organisations to ensure that players in distress are referred to qualified professional help without delay.
Gambling at fbajia should always be entertainment — played with money you can comfortably afford to lose, within time limits you set for yourself, and never as a way to recover financial losses or manage emotional distress.
Age Restriction — 18+ Only
fbajia operates a strict 18+ age policy across every game category and every market we serve, including Bangladesh. No person under the age of 18 years is permitted to register for an account, make a deposit, place a wager, or claim a bonus on fbajia under any circumstances.
Age verification is a mandatory step in the fbajia account registration and KYC process. All players are required to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — before deposits or withdrawals are processed. Any account where the identity document indicates the holder is under 18 will be immediately closed and any funds returned to the payment source.
Protecting minors from accessing gambling: If you share a device or computer with a person under 18, we strongly encourage you to:
- Always log out of your fbajia account after each session
- Use a strong, unique password that you do not share with minors in your household
- Enable parental controls or filtering software on shared devices — tools such as Net Nanny, Kaspersky Safe Kids, or built-in device parental control features can block access to gambling sites
- Never allow a minor to use your device while your fbajia account is open or your credentials are saved in the browser
If you become aware of a minor having accessed the fbajia platform through your account or any other means, contact [email protected] immediately. We take underage access extremely seriously and will investigate all such reports as a matter of urgent priority.
Recognising Problem Gambling Signs
Problem gambling can develop gradually and is not always immediately obvious — even to the person experiencing it. Understanding the early warning signs is the first step toward taking back control. The following are common indicators that gambling may be causing harm:
- Spending more money on gambling than you originally intended, or consistently exceeding your own self-set limits
- Chasing losses — continuing to gamble in an attempt to recover money already lost, which often leads to larger losses
- Gambling with money that was set aside for essential expenses such as rent, food, utility bills, or family needs
- Feeling anxious, irritable, or restless when you are not gambling, or when you try to reduce or stop gambling
- Hiding your gambling activity from family members, friends, or colleagues — feeling a need to be secretive about how much time or money you spend
- Borrowing money, taking loans, or selling personal possessions to fund gambling activity
- Gambling sessions extending significantly beyond what you planned, losing track of time while playing
- Neglecting work, studies, family responsibilities, or personal relationships because of time or attention given to gambling
- Using gambling as a way to escape stress, anxiety, depression, loneliness, or other difficult emotional states
- Repeated unsuccessful attempts to cut down, control, or stop gambling despite wanting to do so
Recognising one or more of the signs above does not mean you are helpless — it means you are aware, and awareness is the most important first step. Use the player tools described in Section 5 to set limits immediately, or contact our support team at [email protected] to request a cooling-off period or self-exclusion. Professional support is also available — see Section 7.
Quick Self-Assessment
The table below is a brief self-assessment tool based on widely used problem gambling screening frameworks. Answer each question honestly. If you answer "Yes" to two or more questions, we strongly encourage you to use the player tools available in your fbajia account or to contact our support team for a confidential conversation.
| Question | In the Past 12 Months? |
|---|---|
| Have you bet more than you could afford to lose? | Yes / No |
| Have you needed to gamble with increasing amounts of money to get the same level of excitement? | Yes / No |
| Have you gone back to try to win back money you had lost (chasing losses)? | Yes / No |
| Have you borrowed money or sold something to finance gambling? | Yes / No |
| Have you felt you might have a problem with gambling? | Yes / No |
| Has gambling caused health problems, including stress or anxiety? | Yes / No |
| Have people criticised your gambling, or have you hidden it from those around you? | Yes / No |
| Has gambling caused financial problems for you or your household? | Yes / No |
0–1 Yes answers: Your gambling behaviour appears to be within a low-risk range. Continue to monitor your activity using fbajia's built-in account tools.
2–3 Yes answers: You may be experiencing some gambling-related harm. Consider setting deposit limits or a cooling-off period via your account settings.
4+ Yes answers: Your responses suggest a higher level of gambling-related harm. We strongly encourage you to request self-exclusion and reach out to a professional support service listed in Section 7.
Player Protection Tools
fbajia provides a comprehensive set of account-level tools designed to help you maintain full control over your gaming activity. All tools listed below are available at no cost and can be activated immediately through your account settings or by contacting [email protected]. Once a limit is set, it takes effect immediately. Increases to limits are subject to a mandatory 24-hour cooling-off period before they become active — this safeguard ensures that in-the-moment impulses cannot override your pre-committed responsible play decisions.
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01Deposit Limits Set a maximum deposit amount per day, per week, or per month in BDT. Once your chosen limit is reached, further deposits are blocked until the period resets. You can set a deposit limit of as little as ৳500 per day. Lowering a limit takes effect immediately; raising a limit requires a 24-hour waiting period.
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02Loss Limits Cap the maximum amount you can lose within a defined daily, weekly, or monthly window. Once your loss limit is reached for the period, you will be unable to place further wagers until the period resets. This tool is especially useful for players who find it difficult to stop when on a losing streak.
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03Wager Limits Set a maximum stake per single bet or spin across all casino games and sports betting markets. This limits the size of any individual wager you place, helping to moderate the pace of potential losses and preventing high-stakes single bets made in the heat of the moment.
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04Session Time Reminders Set a maximum session duration (e.g., 30 minutes, 1 hour, 2 hours). When your chosen time is reached, fbajia will display a prominent on-screen reminder showing how long you have been playing and the total amount wagered in that session, prompting you to consider taking a break.
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05Reality Check Notifications Enable recurring pop-up notifications at intervals of your choosing (e.g., every 20 minutes) that display a summary of your current session — time elapsed, net win/loss, and total wagered. These interruptions are proven to help players maintain perspective during long sessions.
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06Cooling-Off Period Request a temporary account pause of 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a cooling-off period, your account is fully suspended — you cannot log in, deposit, or wager. The suspension cannot be lifted before it expires, even on request. Cooling-off periods are ideal for moments when you feel the urge to play but recognise it is not the right time.
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on fbajia. When you self-exclude, your account is permanently closed for the duration of the exclusion period and you are blocked from creating new accounts. fbajia treats all self-exclusion requests as urgent and processes them within a maximum of 24 hours of receiving a verified request — in most cases within minutes.
Self-exclusion periods are available in the following durations: 6 months, 1 year, 3 years, 5 years, and permanent. During the exclusion period:
- Your account is fully suspended and you cannot log in
- Any pending withdrawal will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days
- You will be removed from all promotional communications immediately
- fbajia will make reasonable technical efforts to prevent new account registrations from your verified identity details during the exclusion period
- You may not request early reinstatement of your account before the exclusion period has expired — this strict rule exists to protect you
How to self-exclude: Send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the exclusion duration you are requesting. Our team will confirm the exclusion by return email and apply it to your account within 24 hours. For an emergency self-exclusion outside of normal processing times, include "URGENT" in your subject line — these are handled as top priority, day and night.
After a non-permanent self-exclusion expires, your account will remain suspended until you actively contact fbajia to request reinstatement. We will then apply a mandatory 7-day reflection period before reactivating your account. Players returning from self-exclusion may be required to complete an updated KYC review and will be offered a responsible gaming counselling referral before reactivating.
Once a self-exclusion is active, it cannot be shortened or cancelled at your request. This is an intentional design decision made in your best interest. If you are unsure whether you need full self-exclusion, consider starting with a cooling-off period (Section 5) or contacting our support team for a confidential conversation before making a final decision.
External Support Resources
fbajia strongly encourages any player who feels that gambling is becoming a problem to seek professional support. The organisations listed below offer confidential, non-judgmental help — many of them free of charge. Speaking to a trained counsellor is a sign of strength, not weakness, and can make a significant difference in regaining control over your gambling behaviour.
If you are in Bangladesh and concerned about your gambling habits, please consider reaching out to one of the following resources:
Bangladesh's national mental health helpline provides free, confidential counselling for individuals experiencing addiction, anxiety, or emotional distress. Available in Bangladesh Standard Time (BST, UTC+6). Contact details are available through the Directorate General of Health Services (DGHS).
GamCare is a leading international provider of information, advice, and support for anyone affected by problem gambling. Their website offers a self-assessment tool, live chat support, and a network of trained counsellors. Available online 24 hours a day.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are available both in-person and online internationally.
The Responsible Gambling Council (RGC) is an independent non-profit organisation dedicated to problem gambling prevention. They provide educational resources, research, and direct support services for individuals and families affected by gambling-related harm.
BeGambleAware offers free, confidential support and information for anyone worried about their own or someone else's gambling. Their online resources include a self-assessment tool and live chat with trained advisors, available around the clock.
Problem gambling affects not only the individual but also family members and loved ones. If someone close to you has a gambling problem, support is available for you too. Reach out to GamCare or Gamblers Anonymous for resources specifically designed for friends and family members of problem gamblers.
Any fbajia player who contacts our support team expressing concern about their gambling behaviour will be offered an immediate referral to one of the professional support organisations listed above. Our support agents are trained to handle these conversations with empathy and complete confidentiality. You will never be pressured to continue playing when you have expressed a desire to stop.
Contact fbajia Support
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Whether you want to set a deposit limit, request a cooling-off period, apply for self-exclusion, or simply talk to someone about a concern, our team is here to help — without judgment and in complete confidence.
Email: [email protected]
Subject line for responsible gaming requests: "Responsible Gaming — [Your Username]"
Response time: Within 2 hours for responsible gaming requests; emergency self-exclusion requests are processed within minutes.
Support hours: 24/7 BST (UTC+6), every day of the year including public holidays.
All responsible gaming communications are handled by a dedicated team and are kept strictly separate from general customer support. Your privacy is protected at every step — see our Privacy Policy for full details on how we handle your personal data.
Complaint escalation: If you are not satisfied with how fbajia has handled a responsible gaming concern, you may escalate the matter in writing by emailing [email protected] with the subject line "Formal Responsible Gaming Complaint". We will acknowledge all formal complaints within 48 hours and provide a full written response within 15 business days.
Gambling should never be used as a way to earn income or solve financial difficulties. The house edge means that over the long run, players lose more than they win. If you are experiencing financial hardship, please contact a financial counselling service rather than attempting to gamble your way out of debt. fbajia will always support a player who requests help, including by suspending their account immediately on request.
How fbajia Keeps You Safe
Every fbajia player must verify their age with a government-issued ID before deposits or withdrawals are processed. Accounts belonging to persons under 18 are immediately closed and all funds returned.
Set daily, weekly, or monthly BDT deposit caps as low as ৳500 per day. Limits take effect immediately. Increases require a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Set a maximum session duration and receive automatic reminders showing time elapsed and total wagered. Recurring reality-check notifications at custom intervals keep you aware throughout every session.
Pause your account for 24 hours up to 30 days with a single request. The suspension cannot be lifted early — giving you a genuine, commitment-backed break from gambling when you need it most.
Self-exclude for 6 months, 1 year, 3 years, 5 years, or permanently. Emergency exclusion requests are processed within minutes. Excluded players are removed from all marketing communications immediately.
Our responsible gaming team is available around the clock at [email protected] — every day of the year, including Eid and public holidays. All responsible gaming conversations are handled with complete confidentiality.
Play Safely on fbajia
Set your limits, stay in control, and enjoy cricket betting, live casino, and 500+ slots — all with secure BDT payments via bKash, Nagad, and Rocket. If you ever need help, our responsible gaming team is one email away. 18+ only.